At Websoware.com, we strive to provide high-quality digital products and a seamless customer experience. Due to the nature of digital goods, all sales are considered final. However, we understand that certain situations may require exceptions.
1. No Refund Policy for Digital Products
Once a product has been delivered or accessed, it cannot be returned, and therefore we do not offer refunds under normal circumstances.
This is because digital products are:
- Instantly delivered and accessible after purchase.
- Cannot be “returned” like physical goods.
- Often exposed to misuse or unauthorized distribution once accessed.
2. Exceptions – When Refunds May Be Considered
We may consider a refund in the following genuine cases:
- Payment was completed but no product was delivered within the expected timeframe.
- You received an invalid, corrupted, or non-working product, and our support team is unable to resolve the issue after troubleshooting.
- Duplicate payment or accidental multiple orders (must be reported within 24 hours).
- Technical error on our end prevented access or download of the product.
Refunds will not be issued for:
- Change of mind or personal dissatisfaction.
- Compatibility issues if minimum system requirements were not met.
- Claims made after product has been used or activated successfully.
3. Refund Request Process
To request a refund, please follow these steps:
- Email us at support@websoware.com within 3 days of purchase.
- Include your Order ID, payment reference, and a detailed description of the issue.
- Our support team will review your case and respond within 24–48 hours.
All refund decisions are made at our sole discretion based on the information provided.
4. Chargebacks
If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or permanently ban your account from future purchases.
We are always happy to assist with any problems—just reach out before escalating to your bank or payment provider.
5. Contact Us
If you have any questions or need help regarding your purchase, don’t hesitate to reach out:
📧 Email: support@websoware.com
📞 Phone: +91 7788050065
Thank you for choosing Websoware.com your satisfaction matters to us!